This Refund & Cancellation Policy outlines the terms governing cancellations, refunds, and rental terminations at Storage Solutions Plus (“we,” “our,” or “us”).
By reserving or renting a storage unit, you agree to the terms below.
1. Reservation Cancellations
Customers may cancel a reservation prior to move-in.
If a payment was made to hold a unit:
Reservation fees may be refundable if cancellation occurs before move-in and within the specified reservation window.
Administrative or processing fees may be non-refundable.
Please contact the facility directly to request cancellation.
2. Move-In Cancellations
If you complete your rental agreement but choose not to move in:
Refund eligibility depends on whether access has been granted.
Administrative fees are typically non-refundable.
Any refund will be processed to the original payment method.
3. Month-to-Month Rental Termination
All rentals are month-to-month.
To cancel your storage unit:
Written or verbal notice must be provided before your next billing date.
The unit must be completely emptied.
The lock must be removed.
The unit must be left in clean condition.
Failure to provide notice may result in continued rental charges.
4. Proration of Rent
Rent is generally not prorated upon move-out unless required by law.
Customers are responsible for the full rental period once payment is processed.
5. Late Payments & Refunds
Payments made after the due date, including late fees, are non-refundable.
If access is restricted due to non-payment, refunds will not be issued for lost access time.
6. Early Move-Out
If you vacate your unit before the end of your paid rental period:
No partial refunds will be issued.
Rent covers the full billing cycle.
7. Promotional Rates
Move-in specials and promotional discounts are subject to eligibility requirements.
If a promotion requires a minimum stay and the tenant vacates early:
Promotional discounts may be forfeited.
Standard rental rates may apply retroactively where permitted by law.
8. Vehicle Storage Refunds
Vehicle storage cancellations follow the same month-to-month terms.
No refunds will be issued for unused days within a paid billing cycle.
9. Processing Time
Approved refunds will be issued to the original payment method within a reasonable processing period, typically 5–10 business days.
10. Changes to This Policy
Storage Solutions Plus reserves the right to update this Refund & Cancellation Policy at any time. Changes will be posted with an updated effective date.
Contact Information
If you have questions regarding cancellations or refunds, please contact:
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